Shipping and Returns

At certain times, coupons may not be available for use in conjunction with already discounted products. Please keep this in mind.

When placing your order, kindly include your mobile number. This will serve as a point of contact for our helpful customer service team, if needed. Additionally, you'll receive live updates on your order status.

1. ACCEPTANCE OF ORDERS

Receiving an electronic or other order confirmation doesn't confirm our acceptance of your order or imply our offer to sell. Japan Pharma retains the right, upon receiving your order, to accept or decline it for any reason. We may refuse any order without providing a specific reason. Rest assured, if such a situation arises, we'll promptly inform you without delay.

2. RETURNS

Please make your selection thoughtfully, as we do not offer refunds for changes of mind or incorrect decisions. However, if you receive a product that is incorrect, faulty, or not as described, we're happy to provide an exchange or refund. To initiate an exchange or return, please notify us within 1 week of the purchase date, accompanied by valid proof of purchase (such as your e-invoice).

For exchanges of unopened products purchased via our Japan Pharma "Contact" page, please reach out to our customer service team. Kindly note, customers are responsible for any return freight charges, and additional shipping fees may apply, if necessary.

Please be advised that we do not accept returns or offer refunds for clearance or special items; all sales of these items are final.

By placing an order, you confirm that:

• You are at least 18 years old.
• You have consulted an independent and qualified health practitioner regarding your supplementation intentions.
• You agree to utilize any information obtained from this website in alignment with the guidance provided by an independent and qualified health practitioner.